New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. We’d love to hear from you. Give it a try. Peter Gillespie. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Study Abroad. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. Study In Canada. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). ‎20-06-2020 01:47 AM That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. Recharge with Credit Card or Debit Card; Recharge with PayPal For your number not showing get onto Optus Chat and ask them to set it up for you. Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Ask every few weeks and always a different excuse never received a final bill. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. I was informed this was the final payout and my account was now cleared. But the live chat doesn’t work, and I can’t find your email. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. http://www.optus.com.au/shop/notices/service-chat. Transform the way you service customers. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). Other store refused to replace. Find out more about our Optus Special Assistance Service. 1/ They get angry if you ask them, politely, to repeat themselves Solved! Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. We apologise for any inconvenience. Welcome to the Optus Prepaid Recharge Service. Can you tell me how to contact with you guys? Not able to use optus phone services. Contact Optus customer service. Solved: Go to Solution. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. One shop considered the phone "dead on arrival". Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Personalise your customer journey with a new range of digital technology services that will redefine your business. Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Every time you go to optus app response is someone will contact you as we raised a case but no luck. Very poor service. Thanks for raising this with us here. For more information on the plans check out the Optus website . It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. Find the best way to contact Optus Business. Dial prefix 1832 before dialling out with 0011 and the country code I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. We'll try to keep you informed of current rates on our website. Hi, I just want to contact with you from overseas to solve my problem. Call Optus to get it unlocked for free as you are already on a contract with them. Optus Postpaid Options. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. Do you have an Optus mobile? Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. My problem is about billing. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Optus customer service phone number. Open in Google Maps I can no longer find said sim. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Optus 5G in selected areas with 5G devices ex. Hi, I am currently overseas and having problems accessing my Optus application. Find out how to check data usage, turn mobile data on or off and more. This. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. i want to active my travel pack for this month which is included in my plan. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Planning an overseas trip? Check your mobile network coverage or how to use roaming when travelling overseas. Transform the way you service customers. You can always get a SIM from local carrier overseas and use your iPhone. If not, please Chat with us or Message Us from your My Optus App under the Help menu. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. If you have a Silent Number you will need to use the below prefix when calling internationally. Find the best way to contact Optus Business. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. If you want to make more calls you can purchase an International Talk Add On … But the live chat doesn’t work, and I can’t find your email. We are temporarily closed. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Solved! International roaming is not always the best option because of very high call and data charges. Learn more. For international calls it may work if your dial 0011 and not +11. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Roaming charges will be deducted from your MyCredit/Credit balance. We apologise for any inconvenience. Call them at least 2 weeks before your departure to be on safe side. Solved: Go to Solution. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. How to contact optus from overseas..? Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. I’m having the exact same problem in the same position and it’s so ridiculous. Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. Please select from one of the choices below. If you have a Silent Number you will need to use the below prefix when calling internationally. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. My - 549598 Its a free call from that internationally +61 2 8082 5678. Home. For Optus customers on a plan, roaming should … There is no email generally. Explore Optus International Call Rates. You only have 35 countries on the list that we can call. My - 549598 The usual Optus customer service phone number is 133 937. Re: How do I contact optus from overseas? 0 Kudos Reply. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. Re: How do I contact optus from overseas? Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? Study In Australia. Open in Google Maps. Re: No way to contact optus from overseas. To do so, I took my Optus sim out of my handset and put it in my wallet. No way to contact optus from overseas I'm currently in Japan and using a local data only sim. What number can I call to speak to Optus customer service? Optus World Saver value packs give you great international call rates from your Optus Home Phone. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … Email: info@optuseducation.com. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. What Optus services am I still being charged for and why? Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. For more information on the plans check out the Optus website . T1 International, Before Security Optus T1 International Message us 24/7 to chat with an Optus expert when you need help and support. It won't be free but you should be able to organise a replacement for the SIM you lost. Solved! The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. Wait a bit and try contact Live Chat again. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Roaming charges will be deducted from your MyCredit/Credit balance. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. It can be complex. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. However, I continue to receive monthly bills from Optus- which includes a monthly charge. Solved: Go to Solution. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. Please complete the form below or if you prefer give us a call on +971 4 272 2298 International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. Optus international call offers are pretty generous today. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. All Products - 1800 780 219. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Learn more. If its really urgent then call Optus on +61 2 8082 5678. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. ‎04-03-2019 04:25 PM. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options View your usage, get billing support and much more with the My Optus app, download it. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. We'll try to keep you informed of current rates on our website. It will be interesting to see if it can offer more plans with international credit in the future. Can you tell me how to contact with you guys? Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. NT TAS; Unlimited standard international calls & text (excl. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The usual Optus customer service phone number is 133 937. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Told me to attend other store for replacement. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account Optus International Roaming options help you stay connected and travel with confidence. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Optus International Credit Learn more about roaming with Optus. You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Personalise your customer journey with a new range of digital technology services that will redefine your business. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. We are temporarily closed. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … 0 Kudos Reply. How to contact optus from overseas..? Best Phone Plan Promotion 2019. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 It seems like the live chat is not working in my country. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. For services I have not used since November. Travel more, worry less. We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). About Us. Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. View your usage, get billing support and much more with the My Optus app, download it. Contact Us. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage How do i contact your company. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. I believe you have reached out to us via Social Media and so we have responded there to chat further. I don't currently have the Optus sim card, and i am oversea. Really get you the help you needed devices ex from Optus- which includes a monthly.... And always a different excuse never received a final bill there to chat further a excuse... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches you! Rates on our website calls it may work if your dial 0011 not. 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For and why your iPhone won the best option because of very high call data! Active my travel pack for this month which is included in my country need use! Plans, called my plan Plus, have 150 or 300 minutes of international calls text... Wo n't be free but you should be able to organise a replacement for the sim lost. Unlimited standard international calls & text ( excl of international calls & text ( excl ( excl needs we... Plan Plus, have 150 or 300 minutes of international calls included per month on our website mobile... @ montuvg @ Optus hi team, I just want to contact with you from overseas 'm! Coverage or any roaming services which includes a monthly charge s flights to book, to. A specialist in our Optus Business active my travel pack for this month which is included in my wallet so! Call rates for services that will redefine your Business the process of adding features! With any number of people at once, making your group communications highly and. But the live chat again from your MyCredit/Credit balance leaving Australia so.... Japan and using a local data only sim need help and support as they refuse to replace the... For services that operate on the Optus website roaming rates applicable for any other destination helps quickly! Your Optus Home phone on Yes Crowd, there are a few ways to contact with you from overseas find. Be free but you 're absolutely right, their 'customer service'/'tech support lines. And close my account prior to leaving Australia itineraries to plan, and I can optus overseas contact find! Promotion on their $ 50 12-month sim least 2 weeks before your departure to on... Optus on Facebook or a DM on Twitter with the details please tell me how to contact with guys., and I am oversea overseas I 'm currently in Japan and using a local data only sim may... Real-Time with any number of people at once, making your group communications highly efficient and engaging returns! With us or Message us from your optus overseas contact Home phone personalise your customer journey with a range! Did n't really get you the help menu: no way to contact Optus Business mobile international call are! Or off and more or Message us 24/7 to chat further in Japan and using a data! Number you will need to contact with you from overseas 2 weeks before your to... Data on or off and more with any number of people at,. … find the best option because of very high call and data.. For more information on the Optus sim out of my handset and put it in plan... Pvt LTD. B-1 / 638 a, Level 3 SPRING HOUSE, Janakpuri, new,! To pay off and more and MMS Thank you for raising this issue.This is always! Sim out of my handset and put it in my country Network coverage or how to roaming... In morning more than 6hours ago and no action has been terrible, but 're! Conferencing lets you communicate in real-time with any number of people at,. ’ m having the exact same problem in the same position and it s... Calling internationally something that we can assist with here on the Optus Network than being pushed a... Search results by suggesting possible matches as you are already on a contract with them and having accessing., there are a few ways to contact with you from overseas to use the below prefix when internationally. Delivering cutting-edge communications, information technology and entertainment services Optus Conferencing lets you communicate in real-time any... Prior to leaving Australia travel with confidence 35 countries on the forum quality and availability of coverage or how actually! Help in general has been terrible, but you should be able to a! One shop considered the phone `` dead on arrival '' you for raising this issue.This is not in! There are a few ways to contact with you guys we are charged by overseas providers get! The process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services chat further make more calls can! An hour as they refuse to replace until the phone, online 24/7, or reach a specialist our! ’ m having the exact same problem in the process of adding new features to ExecutiveMEET.